How to send something back and when you get your money.
Draft — pending review by the store owner
This wording is a placeholder generated during development. It has not been reviewed by a lawyer, and every bracketed value still needs filling in before the store opens.[Review required] Most items can be returned within 7 days of delivery, provided they are unused, in their original packaging and with all tags and accessories.
[Review required] Innerwear, perishables, personalised items and anything marked non-returnable on its product page.
If something arrives damaged, defective or simply wrong, open a support ticket within 48 hours of delivery with photos. We arrange a free pickup and a full refund or replacement.
Open the order from your orders page and choose "Request a refund". Tell us what happened and our team reviews it — you will get an email either way.
Approved refunds are sent back to the original payment method. Banks typically take 5–7 working days to post the credit; UPI is often quicker.
For a cancelled order that was already paid, the refund is filed automatically as soon as the cancellation is accepted.
You can cancel free of charge any time before the order is dispatched, from the order page.